1. Information We Collect
- Order & contact information — name, shipping and billing address, email address, and phone number you provide when placing an order, submitting an offer, or contacting us.
- Payment information — payments are processed securely by our payment providers. We do not store full payment card numbers on our servers.
- Account information — if you create an account, your username and saved preferences.
- Communications — messages, authentication-service inquiries, offers, and VIP drop list sign-ups you submit to us.
- Usage data — pages visited, device and browser type, and similar analytics collected automatically through cookies and similar technologies.
2. How We Use Your Information
- To process, fulfill, ship, and support your orders.
- To process product offers, send transactional status updates, and dispatch secure checkout links.
- To authenticate, list, and sell sneakers and apparel across our sales channels.
- To respond to customer inquiries, including authentication and consignment requests.
- To send drop alerts, restock updates, and promotional communications where you have explicitly opted in (you may unsubscribe or text STOP at any time).
- To improve our website, prevent fraud, and comply with legal obligations.
3. Mobile Messaging & SMS Terms
We offer text messaging services for transactional purchase requests (“Make an Offer”), order notifications, and promotional sneaker drop alerts.- Non-Sharing of Mobile Data: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Message Frequency: Message frequency varies based on customer transaction activity and up to 4 promotional drop alerts per month.
- Rates & Opt-Out: Message and data rates may apply. You may cancel SMS service at any time by texting STOP. For support, text HELP or contact us at [email protected].
4. Third-Party Services & Marketplace Integrations
We sell on and integrate with third-party platforms to operate our business. When you transact with us through these channels, your information is handled under their respective privacy policies. These include:- eBay — we operate as a seller on eBay and use eBay’s APIs to manage our listings, inventory, and order fulfillment. Information you share when buying through eBay is governed by eBay’s User Privacy Notice.
- Payment processors — to securely process transactions.
- Shipping & fulfillment providers — to label, ship, and track orders.
- Analytics & messaging providers — to understand website usage and deliver requested transactional updates.
5. Cookies
We use cookies and similar technologies to keep your cart working, remember preferences, and measure site usage. You can control cookies through your browser settings; disabling them may affect site functionality.6. Data Retention
We retain order and account information for as long as needed to provide our services, meet tax and accounting requirements, and resolve disputes, after which it is deleted or anonymized.7. Your Rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of marketing. To exercise any of these rights, contact us using the details below.8. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.9. Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them.10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision.11. Contact Us
Questions about this Privacy Policy or your data? Contact us at [email protected].YouTube follow check (TEAM10)
To verify a YouTube follow for the TEAM10 offer, we use YouTube API Services. When you choose “Verify my YouTube follow”, Google asks you to let HEAT4YAFEAT view your YouTube account (read-only). We use that access once, right then, to read two things: your YouTube channel ID and whether you follow the HEAT4YAFEAT channel. We store only your channel ID with your TEAM record, so one YouTube account can claim TEAM10 once. We do not store your Google access token, do not read anything else, do not post or change anything on your account, and do not share or sell this data.
By using this feature you agree to the YouTube Terms of Service; Google’s handling of your data is covered by the Google Privacy Policy. You can revoke HEAT4YAFEAT’s access at any time at Google security settings. To have your stored channel ID deleted, email us and we will remove it within 30 days.
HEAT4YAFEAT’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.